You have questions, we have answers!
PremierPx offers a range of healthcare support services, including:
We work with employers to identify and implement healthcare cost-saving opportunities. Our fees are tied to the value we help create, and we work collaboratively with clients to measure and track savings over time.
No. To support healthcare cost management and member outcomes, we may recommend trusted healthcare partners and service providers. Clients are always free to choose whether to engage these organizations, and PremierPx Solutions does not receive compensation for these recommendations.
No. Any recommendations provided by PremierPx Solutions are entirely optional. Clients remain free to evaluate and select the solutions and service providers that best meet their needs.
White-Glove Concierge Services provide members with one-on-one support designed to simplify healthcare navigation, improve engagement, and assist with medication access and program participation.
PremierPx is not a pharmacy and does not fill prescriptions. Your prescription is reviewed by your physician and a licensed pharmacist, then fulfilled and shipped directly to you by a licensed pharmacy.
Medications are delivered to your home or preferred location through the United States Postal Service. Temperature-sensitive medications may arrive in a specialty cooler that should be returned to the pharmacy.
Yes. To be eligible, you must be enrolled in your employer-sponsored prescription benefit plan.
Your prescription should arrive within 10–12 business days. Future refills are coordinated in advance to help prevent gaps in your medication supply.
If you are prescribed a new medication, please contact PremierPx at (833) 529-3383 to determine whether it is available through the program. If your dosage or prescription changes, ask your healthcare provider to submit an updated prescription and notify PremierPx of the change.
If you are no longer taking a medication currently enrolled in the program, please let us know. For newly prescribed medications, at least one fill through your employer-sponsored prescription benefit plan is required before transitioning to the Personal Importation program.
No. Your pharmacy will reach out when it is time to renew your prescription. Refills are provided based on the number authorized by your prescribing provider.
Yes. Participation is voluntary, and you may disenroll from the program at any time.
PremierPx is offered as part of an employer-sponsored benefit program. Depending on your employer’s communication schedule, you may first learn about the program when new benefits or program updates are introduced.
To learn more about the program and confirm your eligibility, please contact the PremierPx call center for assistance.
No. PremierPx programs are available through participating employer-sponsored benefit plans and are not available to individuals enrolled in Medicare or Medicaid.
No. Personal Importation is intended for eligible maintenance medications that are taken on an ongoing basis. Short-term prescriptions, such as antibiotics, should be filled through your local pharmacy.
